waauto

Built on the official WhatsApp Business API

The WhatsApp customer platform for teams and developers.

Run support and sales from a shared inbox, automate conversations, and connect WhatsApp to your own systems with a REST API and webhooks.

Explore the API

  • REST API

    Scoped, revocable keys

  • Webhooks

    Signed with HMAC-SHA256

  • Team roles

    Owner, admin, agent, viewer

  • Encryption

    AES-256-GCM for access tokens

Platform

Everything your team needs in one place

From the first message to the closed deal.

  • Shared team inbox

    Work one WhatsApp number together, with assignment, status and notes on every conversation.

  • Contacts

    Keep customers organised with tags and custom fields. Import from CSV and remove duplicates.

  • Sales pipelines

    Track deals on a Kanban board, linked to the conversations behind them.

  • Broadcasts

    Send Meta-approved templates to your audience and track delivery and reads.

  • No-code automations

    Trigger on messages, keywords, new contacts or a schedule, with branches, waits and webhooks.

  • AI replies

    Draft replies with your own OpenAI or Anthropic key, and answer from your own knowledge base.

Let chatbot flows handle the routine messages

Build conversations visually, and keep a person one step away for everything else.

  • Visual flow builder
  • Handoff to a person
  • A run history for every flow

For developers

Connect WhatsApp to your own applications

Send messages, sync contacts and react to events from your own systems. Requests use a simple REST API, and webhooks tell you when something happens.

  1. 1Sign in as an owner or admin, then open Settings → API keys.
  2. 2Create a key with only the scopes it needs, and copy it. It is shown once.
  3. 3Save it as WAAUTO_API_KEY, then run the examples.
Request
curl https://waauto.qd.je/api/v1/me \
  -H "Authorization: Bearer $WAAUTO_API_KEY"
Response200
{
  "data": {
    "account": { "id": "…", "name": "Acme Inc" },
    "key": { "id": "…", "scopes": ["messages:send"] }
  }
}

Free-form messages only reach a contact within 24 hours of their last message. Outside that window, send a Meta-approved template.

Security

Built to protect your customer conversations

  • Encrypted credentials

    WhatsApp access tokens are stored with AES-256-GCM encryption.

  • Protected API keys

    Keys are stored only as SHA-256 hashes, limited by scope and revocable at any time.

  • Account isolation

    Row-level security in the database keeps each account’s data separate.

  • Signed webhooks

    Every delivery carries an HMAC-SHA256 signature you can verify.

  • Role-based access

    Give owners, admins, agents and viewers only the access they need.

  • Rate limiting

    Each API key is limited to 120 requests per minute.

Up and running in three steps

  1. 1

    Create your account

    Sign up and invite your team, with roles for owners, admins, agents and viewers.

  2. 2

    Connect WhatsApp

    Add your WhatsApp Business number from Settings.

  3. 3

    Start working

    Import your contacts, set up automations and reply together from one inbox.

FAQ

Frequently asked questions

What teams ask before they move their WhatsApp conversations to waauto.

What is waauto?

waauto is a WhatsApp CRM for teams. It brings a shared WhatsApp inbox, contacts, sales pipelines, broadcasts, no-code automations, chatbot flows and AI replies together in one place, and connects WhatsApp to your own systems with a REST API and webhooks.

Does waauto use the official WhatsApp Business API?

Yes. waauto connects to your WhatsApp Business number through Meta’s official WhatsApp Business Platform. There are no unofficial apps, browser sessions or phone emulators involved.

Can several people reply from the same WhatsApp number?

Yes. Your whole team works one WhatsApp Business number from a shared inbox. Conversations can be assigned, given a status and annotated with internal notes, and every team member has a role: owner, admin, agent or viewer.

Can I send bulk WhatsApp messages and broadcasts?

Yes. Broadcasts send Meta-approved message templates to the contacts you choose, and waauto tracks delivery and reads for every recipient.

Can I automate WhatsApp replies or build a chatbot?

Yes. No-code automations trigger on incoming messages, keywords, new contacts or a schedule, with branches, waits and webhooks. The visual flow builder handles routine conversations and hands off to a person when needed, and AI replies draft answers from your own knowledge base with your OpenAI or Anthropic key.

Does waauto have an API for developers?

Yes. A REST API lets your own applications send messages, sync contacts and add webhooks. API keys are scoped, revocable and limited to 120 requests per minute, and every webhook delivery is signed with HMAC-SHA256.

Why can’t I send a free-form WhatsApp message to some contacts?

WhatsApp only allows free-form messages within 24 hours of the customer’s last message. Outside that window, start the conversation again with a Meta-approved template.

How does waauto keep customer data secure?

WhatsApp access tokens are encrypted with AES-256-GCM, API keys are stored only as SHA-256 hashes, row-level security in the database keeps each account’s data separate, and role-based access limits what each team member can see and do.

How do I get started with waauto?

Create your account and invite your team, connect your WhatsApp Business number from Settings, then import your contacts, set up automations and start replying together from one inbox.

Who is the founder of waauto?

waauto was founded by Mallesh Pareet. Mallesh Pareet is also the founder of httply, an API testing tool.

Founder

Built by Mallesh Pareet

Founder of waauto and httply

Mallesh Pareet is the founder of waauto, the WhatsApp CRM for teams and developers, and of httply, an API testing tool.

Bring your WhatsApp conversations together

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